Getting Started with
you Me Inc. Account --
Handbook for Subscribers

3 Managing your Me Inc. subscription

The Account Portal at the Me Inc. Mobility Center for HipCheck is your Me Inc. account's management web site. You can access the Account Portal directly at:

https://<CommunityName>.hipcheck.me-inc.com/meinc/app

where <CommunityName> is the Community Name for your account.

Tip: You may want to bookmark the Account Portal web address for quick access in the future.

The links on the My Profile page provide access to management tasks related to your subscription.

This chapter helps you to manage your subscription to the Me Inc. account. Specifically, this chapter covers:

• keeping your personal and mobile device information current - see "Updating your personal information".
• selecting a different user password - see "Changing your Me Inc. account password".
• adding, modifying, and deleting groups - see "Working with groups".

Updating your personal information

To keep your personal and mobile device information current:

1. Log in to the Account Portal at:

   https://<CommunityName>.hipcheck.me-inc.com/meinc/app

   where <CommunityName> is the Community Name for your account.

2. Click on Update Subscriber Information.
3. Revise your personal information as necessary. Note the following:
   • The "Access" field allows you to control your visibility to other subscribers in your Me Inc. account. If you select Private, you are invisible to regular subscribers. However, you remain visible to account managers. If you select Public, you can be viewed and contacted by any subscriber.
     Typically, subscribers are configured to interact with mobility services on their mobile devices. In the case of HipCheck, if you have been assigned alert responsibilities for systems, triggered alerts can be sent to your mobile device via SMS notices. However, this will not work if your wireless provider isn't included in the list of supported carriers, or your mobile device doesn't support the receipt of SMS notices. In this case, you can have alert notices delivered to the email address specified for your subscription.
     
     There are also options available if your wireless provider uses a custom Email Gateway that requires the use of a special SMS message email address which is not based on your mobile device's phone number, or if your Me Inc. account is using the commercial Clickatell SMS Gateway.
     
     Use the "SMS/Alert Messages" field to configure the method by which you want to receive HipCheck alert notices.
     
4. When you are finished, click OK.

Changing your Me Inc. account password

To select a different user password:

1. Log in to the Account Portal at:

   https://<CommunityName>.hipcheck.me-inc.com/meinc/app

   where <CommunityName> is the Community Name for your account.

2. Click on Change your Password.
3. Enter and re-enter the new password that you want to use, then click OK.

When you change your user password at the Account Portal, you must also update your HipCheck mobile and/or PC clients with the new password, so the clients can re-authenticate with the HipCheck Mobility Server. To do this:

1. On your mobile device or desktop, start the HipCheck client.
2. Select MeInc --> Accounts in the HipCheck menu bar.
3. Highlight the appropriate subscription entry in the Account List, then select Edit from the Account menu.
4. Click on Password not set in the "Password" field.
5. Enter the new password that you set at the Account Portal and click OK.

   Tip: Select whether or not to see the password when you type it, using the Hide? checkbox. If you are using a mobile device, you may want to leave the Hide? checkbox unselected so that you can be sure of what you are typing.

6. Make sure that the Set as current checkbox is selected, then click Save.
7. When the HipCheck client contacts the HipCheck Mobility Server, an "Authenticating" dialog displays for awhile, followed by an "Account authenticated and saved" message. Click OK.

Working with groups

A group is a collection of subscribers. Groups allow you to perform management tasks for multiple subscribers in one step. For example, you can assign the same level of HipCheck system privileges to a group instead of doing this task separately for each subscriber.

Groups can have several different attributes:

• By default, a group is private and therefore only available to the subscriber who created the group. A group can be made public, so that it is available for use by all subscribers in the Me Inc. account. Subscribers can view a list of all of the public groups that exist within the Me Inc. account and select the ones that they would like to use.

  Note: Private groups cannot be viewed or selected at the HipCheck Portal.

• A group's owner (the subscriber who created the group) has full administration privileges for their group. The group owner can also designate other subscribers as secondary administrators. Secondary group administrators can change group attributes and add or delete group members, but they cannot delete the entire group.
• Account managers can define global groups, which automatically appear in all subscribers' group lists. Global groups cannot be edited or removed by regular subscribers. Only group owners, group administrators, and account managers can edit these types of groups.
• If a group contains an extremely large number of members, it is possible that it could exceed the memory capacity of a mobile device. In this case, the group owner can reduce the memory impact by selecting to hide the group's members on mobile devices.

Your current group list is displayed on the "Manage Groups" page, at the Account Portal. This list may contain a mix of different types of groups. The actions that are available for a specific group depend on the group's type and whether or not you own it or have administrator privileges:

• Public or private groups created by you - you can view, edit, and delete these groups.
• Public groups created by different subscribers - you can view and remove these groups from your group list.
• Groups for which you have secondary administration privileges - you can view, edit, and remove these groups from your group list.
• Global groups assigned by an account manager - regular subscribers can view these groups; account managers can view and edit them; only the group owner can delete this type of group.

This section covers the following group management tasks that you can perform at the Account Portal:

• creating new private and public groups - see "Creating new groups".
• adding groups that were created by other subscribers to your group list - see "Adding public groups to your group list".
• managing your group list, including modifying membership in existing groups, and deleting groups from your list - see "Working with your group list".

Creating new groups

To create your own private or public groups:

1. Log in to the Account Portal at:

   https://<CommunityName>.hipcheck.me-inc.com/meinc/app

   where <CommunityName> is the Community Name for your account.

2. Click on Manage Groups.
3. Create the new group.

   Set up the group:

   Click Add. Enter the name that you want to use for this group in the "Group Name" field. You can also set the following group attributes: In the "Access" field, select Public so other subscribers and the HipCheck mobility service can use this group. By default, a group is Private and invisible to other regular subscribers. In the "Hide group members" field, select Yes if this group will include a large number of subscribers. Large groups can exceed the memory capacity of a mobile device. This option hides the members in the group on mobile devices to avoid this problem. When you are finished, click OK. The new group is now included in your group list displayed on the "Manage Groups" page.

4. Add group members.

   Select subscribers from the Me Inc. account's subscriber list:

   Click on the new group name that is now displayed on the "Manage Groups" page. You see the "Update Group Information" page. Click Add Subscribers. You see the "Add Subscribers to Group" page. Select the checkbox next to the subscribers you want to include in your group. Note: Checkbox selections are not maintained across multiple pages. If you cannot view the complete subscriber list on a single screen, add selected group members on the current page before continuing to the next page. Click Add. The selected subscribers are now displayed in the Subscribers in Group section of the "Update Group Information" page.

5. If desired, set up additional administration privileges for the new group.

   Assign secondary administrators:

   On the "Update Group Information" page, click Add Group Admin. You see the "Add Subscribers to Group" page. Select the checkbox next to the subscribers to whom you want to assign secondary administration privileges. Note: Checkbox selections are not maintained across multiple pages. If you cannot view the complete subscriber list on a single screen, add your selections on the current page before continuing to the next page. Click Submit. The selected subscribers are now displayed in the Group Administrators section of the "Update Group Information" page.

6. When you are finished setting up your group, click OK.

Adding public groups to your group list

To add public groups which are owned by other subscribers to your personal group list:

1. Log in to the Account Portal at:

   https://<CommunityName>.hipcheck.me-inc.com/meinc/app

   where <CommunityName> is the Community Name for your account.

2. Click on Manage Groups.
3. Click Add Public to display the list of public groups that are currently available in your Me Inc. account.
4. Select the checkbox next to the public group(s) that you want to add to your group list, then click Add.

   Note: Checkbox selections are not maintained across multiple pages. If you cannot view the complete public group list on a single screen, add the selected public groups on the current page before continuing to the next page.

The public groups that you selected are now included in your group list displayed on the "Manage Groups" page.

Working with your group list

There is a number of group management tasks that you may need to perform, including:

• viewing group details
• modifying group settings and membership
• removing groups from your group list

To do any of these tasks:

1. Log in to the Account Portal at:

   https://<CommunityName>.hipcheck.me-inc.com/meinc/app

   where <CommunityName> is the Community Name for your account.

   After you log in, click on My Profile.

2. Click on Manage Groups.

Group management tasks that you can perform on the "Manage Groups" page include:

• Manage group information

  View group details:

  Click on the desired group's name in the group list. The "Update Group Information" page shows the group's configuration, current membership, and list of group administrators. Click your browser's Back button to return to the "Manage Groups" page. Note: If you click OK, any changes you made to the group are saved.

  Modify group settings and membership:

  Click on the desired group's name in the group list. You can change the group name, change a group's access attribute and other configuration options, add and remove group members, and change group administrators. When you are finished, click OK to save your changes and return to the "Manage Groups" page.

• Delete groups

  Delete groups from your group list:

  Click the Delete link next to the name of the group that you want to remove from your group list. Note: If a group in your list does not include a Delete link, it is a global group that was assigned to all subscribers by an account manager. You cannot remove global groups from your list. Click OK to confirm the deletion. When deleting groups in your group list, note the following: If you delete groups that you had configured to be public, these groups are also removed from the group lists of other subscribers who opted to use them, and from the group lists displayed by the HipCheck mobility service. If you select to delete a public group that was created by another subscriber, the group is only removed from your group list. You cannot delete groups that you did not create.