Getting Started with
you Me Inc. Account --
Handbook for Subscribers

1 About your Me Inc. account

SCO's Me Inc. Mobile Solutions product line offers a growing number of services for professional productivity. These services enable user-friendly, real-time access to business-critical processes such as system administration, order entry, database query, supply chain management, and so forth, through supported mobile devices.

The HipCheck mobility service turns mobile phones into powerful system administration "remote controls", allowing administrators to perform important tasks from anywhere there is cellular coverage.

This guide is designed to help you set up and manage your Me Inc. account for HipCheck services, so that you and the other members of your account can get started using HipCheck hosted by SCO®. Specifically, this guide can help you:

• log in to your Me Inc. account - see Chapter 2, "Getting started".
• manage your subscription from the web using the Account Portal - see Chapter 3, "Managing your Me Inc. subscription".

How it all works

Your Me Inc. account for HipCheck services allows you and other authorized account members, called subscribers, to perform system monitoring and management tasks. Account members can use their account subscriptions to run HipCheck, either on Windows Mobile phones, Java phones, or Windows desktops, and view system health, set and receive alerts triggered by critical system conditions, and, with proper permissions, take immediate corrective actions.

Each Me Inc. account is assigned a Community Name, which identifies your account in the Me Inc. community. The Community Name is set when your account is opened and is an important piece of information for accessing your account and HipCheck services.

Account members can use the Me Inc. Mobility Center for HipCheck, provided on the HipCheck Mobility Server hosted by SCO, to perform account, subscription, and HipCheck management tasks. The Me Inc. Mobility Center for HipCheck is available at https://<CommunityName>.hipcheck.me-inc.com, where <CommunityName> is the Community Name for your account. The Mobility Center provides the following resources:

• Account Portal

  Subscribers can use this site to keep their personal information up-to-date and to create groups, which are collections of other account subscribers. Additionally, account managers can use this site to perform account administration, such as adding and deleting subscribers, and managing the HipCheck mobility service license.

• HipCheck Portal

  For managing the list of systems that are being monitored by HipCheck, as well as the HipCheck privileges and alert responsibilities assigned to subscribers. This is also the place to go to download the various HipCheck components that you need to install.

Important terminology

Here are some important terms that are used throughout this guide:

Me Inc. Account - the business relationship that is established with SCO when an organization signs up to use the HipCheck mobility service hosted by SCO. The person who establishes the Me Inc. account is the primary contact for the account and the owner of the account.

Community Name - a name that is assigned to a Me Inc. account to represent the account in the Me Inc. community.

HipCheck Mobility Server - a server that runs the HipCheck service, which acts as the intermediary between HipCheck agents and HipCheck clients and provides user authentication and secure data transfer. When you open an account where the HipCheck service is hosted by SCO, the HipCheck Mobility Server is run and maintained by SCO.

Me Inc. Mobility Center for HipCheck - a web site that provides access to the Me Inc. account's Account Portal (for account and subscription management tasks) and HipCheck Portal (for HipCheck management tasks). An account's Me Inc. Mobility Center for HipCheck can be accessed on the HipCheck Mobility Server at https://<CommunityName>.hipcheck.me-inc.com, where <CommunityName> is the Community Name assigned to the Me Inc. account.

Account Owner - the person who signs up for the Me Inc. account. The account owner is the primary contact for issues regarding the account, including subscriber and billing details. By default, the account owner is also an account manager, with account administration privileges.

Account Manager - a person who has account administration privileges. By default, the account owner is an account manager. Other account subscribers can also be set up as account managers.

Subscriber - a member of a Me Inc. account who is authorized to use mobility services. Subscribers are set up by the account owner or an account manager. A typical subscriber carries a Me Inc.-supported mobile device and uses it to run Me Inc. services. By default, subscribers are visible to all other account members, however, account owners and account managers can opt to make a subscriber private.

Group - a collection of subscribers. Groups allow subscribers to perform a task for multiple users at the same time instead of for each subscriber in the group individually. All subscribers can create their own groups. By default, groups are private and only available to the group's creator, however, groups can also be made public so they can be used by all subscribers in an account.

Getting more help

In addition to this guide, you can get additional help from the following sources:

• Late News for the HipCheck Mobility Service

  This document describes known issues, with workarounds when available, for the current release of the HipCheck mobility service. We recommend that you check the Late News document occasionally, as it is updated when new issues are discovered. Access this document from the Documentation link at the Me Inc. Mobility Center for Hipcheck.

• HipCheck Mobility Service Installation and User Guide

  This guide provides an overview of the HipCheck mobility service architecture; includes procedures for installing and configuring the various HipCheck components, setting up systems to be monitored, and setting up HipCheck users and alert recipients; and describes how to use the HipCheck clients to view and manage systems. Access this document from the Documentation link at the Me Inc. Mobility Center for HipCheck.

• HipCheck Support

  Product support for the HipCheck mobility service is available from a self-help web page, which includes FAQs and Customer Service contact information. Access this page from the Support FAQ link at the Me Inc. Mobility Center for HipCheck.

Access the Me Inc. Mobility Center for HipCheck at:

https://<CommName>.hipcheck.me-inc.com

where <CommName> is the Community Name for your Me Inc. account.